Monarch Stay · Airbnb · short-stay · hotels
Your guests stop messaging you.
One plaque inside the room. A guest taps it with their phone and a page opens with your branding, answering every question they were about to send you at eleven at night. One apartment or a hundred rooms — same plaque, same page.
You just tapped my card
Malachi — Monarch, Gold Coast
I build and install these myself. No sales team, no call centre.
The eleven o'clock problem
You already know every question before it arrives.
Ten properties or a hundred, it is the same eight messages on rotation. You have typed the aircon answer so many times you have it saved. That is not a communication problem — it is a missing page.
"What's the WiFi password?"
First thing on the page. One tap copies it.
"How do I work the aircon?"
Written for your unit, including the button not to touch.
"The dryer stopped halfway"
It is the lint filter. Every time. The page says so.
"What time is checkout?"
With what you do and do not want them to do first.
"Where are the spare towels?"
Shelf, cupboard, and which ones are for the beach.
"We're locked out"
Your lockbox steps, then your number, then a locksmith.
"Can we stay another night?"
One tap, texts you directly, prefilled with the property.
"Where should we eat?"
Your picks and your walking times, not a review site's.
Who it's for
Three kinds of place, one problem.
A guest with a question does not care how many rooms you run. What changes is who gets the messages and how much it costs you when they arrive.
One to five places
Airbnb & Stayz hosts
It is your own phone going off, usually while you are at dinner. One plaque by the door and the eight standard questions answer themselves.
Also earns you the review — and a way back to booking direct.
Ten to a hundred
Short-stay managers
Every property is different and none of it is written down anywhere a guest can reach. One page per property, each with its own lockbox code, car space and checkout.
You edit one line and every guest sees it instantly. No reprinting.
Front desk, or none
Hotels & serviced apartments
Reception answers the same questions a hundred times a week, and after six o'clock nobody answers them at all. The plaque covers the hours you are not staffed.
Room service, late checkout and the gym hours, without the phone call.
How it works
No app. No login. No QR code taped to a wall.
01
A plaque goes up inside
Brushed metal, adhesive backed, about the size of a coaster. Beside the door or on the kitchen bench. No wiring, no battery, nothing to charge or replace.
02
The guest holds their phone to it
Every iPhone since the XR and every modern Android reads it with the screen on. Nothing to install and nothing to scan. A printed line on the plaque covers anyone who would rather type it.
03
Your page opens
Your name, your colours, your wording. It loads in under a second on bad reception because there is almost nothing to load.
Everything it can hold
Every question a guest has ever sent you, answered before they ask
This is the full list. Nothing here is an upgrade or an add-on — you tell me which of it applies to your properties and I build those parts. If something your guests keep asking about is not on this list, it goes on anyway.
On every page
WiFi, copied in one tap
The single most-asked question. Network and password in large type, one button that copies the password to the clipboard.
Check-in and getting in
Lockbox code and the steps to use it, which door, which floor, where the lift is, what the building looks like from the street.
Checkout, spelled out
Time, where the keys go, bins, dishwasher, linen — the list that decides whether your cleaner walks into a mess.
House rules, without the lecture
Quiet hours, balcony noise, smoking, visitors, strata rules. Written so guests read it instead of resenting it.
Parking, properly explained
Which bay, the gate code, height limits, and where visitors park instead. A photo of the actual entrance.
How things work
Aircon, TV and streaming, washer, dryer, coffee machine, BBQ, hot water. Short answers, not a laminated manual.
Your local guide
Your picks for coffee, dinner, groceries, the beach — with walking times and a map link on each one. Not a TripAdvisor scrape.
Emergency and after hours
Your after-hours number, nearest hospital and chemist, 000, and what to do if they lock themselves out at midnight.
Report a problem
Category, description and a photo, straight to you — so you get evidence instead of "the shower is weird".
Eight languages, one tap
English, Simplified and Traditional Chinese, Japanese, Korean, Spanish, German and French. Every word on the page changes, not just the headings.
Share to the group chat
One guest taps the plaque, then sends the page to everyone else in the booking. Nobody has to find the card again.
Works on bad reception
No app, no login, no account. One page that loads on 4G in a stairwell, and stays readable if an image never arrives.
Built for you, if it applies
Extend the stay
One button opens a message to you already naming the property and dates. The easiest extra night you will ever sell.
Book direct next time
A path back to your own booking page, in front of a guest who already likes the place. No platform in the middle.
Ask housekeeping
Towels, a mid-stay clean, a spare cot — a message that reaches whoever actually handles it, not your personal phone at 9pm.
The restaurant or café downstairs
Their real menu with prices, photos and hours, inside your page. If it is your venue, that is revenue; if it is a neighbour, that is a relationship.
Building facilities
Pool and spa hours, gym access, rooftop rules, lift and bin room, visitor sign-in — the questions only apartment guests ask.
A page per room, or one per building
Shared parts written once, then the code, WiFi and quirks that differ per apartment. Ten rooms or a hundred, same page underneath.
A review ask that is timed
Nothing on arrival day. It appears near checkout, once the stay has actually gone well.
The physical part
Plaques for the wall, cards for the bench, a sticker for the fridge. WiFi details printed on the plaque as a fallback, and I install them.
If you need something that is not here, say it out loud. These are pages I write by hand, not a template with a settings screen — so a section that only makes sense for your building is the same amount of work as one that already exists.
One room or a hundred
Every room gets its own page — and a room can have more than one plaque
A guest in 1204 should not read about the WiFi in 1108. Each apartment gets its own page with its own code, its own network and its own quirks — and the things that are true for the whole building are written once and appear on all of them.
A page per room
Room 501 gets monarchtap.org/501, room 1204 gets its own. When you change the lockbox code on one apartment, only that page changes. When the pool hours change, I change it once and all hundred pages update.
Turnover is handled the same way. A room being renovated, a new appliance, a different cleaner's checkout list — a page edit, not a reprint.
More than one plaque per room
A guest at the BBQ has a BBQ question, not a checkout question. So a second plaque out on the balcony can open the same page already scrolled to how the BBQ works — gas bottle, ignition, who cleans the plate.
Same idea anywhere a question happens in a specific spot: the spa, the laundry, the aircon panel, the parking gate, the mailbox. One page, several front doors into it.
Inside the apartment
The main plaque — bench, fridge or entry wall. WiFi, checkout, rules, how things work.
On the balcony
Opens straight to the BBQ and the balcony rules — gas, cleaning, noise after ten.
Pool, spa or gym
Hours, towel rules, kids, how the spa is switched on, who to call if it is cold.
Carpark or lobby
Gate code, which bay, height limit, and the lift that actually reaches their floor.
The two things guests notice most
One tap, then the whole group has it
Six people arrive, one of them taps the plaque. That person hits share and sends the page into the group chat, and now nobody else has to hunt for the card, the code or the WiFi. It also means the page survives the drive to dinner — they still have it in their messages when they are standing outside a restaurant wondering what you recommended.
Eight languages, and it remembers
English, Simplified and Traditional Chinese, Japanese, Korean, Spanish, German and French. A guest taps the language button once and every word changes — not just the headings, but the checkout list, the appliance instructions and the house rules. It stays in their language for the rest of the stay, and a Chinese guest who can read your rules is a guest who follows them.
The part that makes you money instead of costing it
I go and talk to the cafés and restaurants near you
Your local guide is worth more than a list of names. I walk into the places within a few minutes of your building and ask them for something for your guests — usually ten percent, sometimes a free coffee with breakfast, sometimes a table held on a Saturday.
What the venue gets
A steady trickle of guests who are already standing two hundred metres away with nothing booked. It costs them a discount and nothing up front, which is why they say yes.
What your guest gets
The discount shows on your page and the venue honours it when they show the page at the till. No code to remember, no voucher to print, no app.
What you get
A guest who thinks you have local relationships, because you do. It is the cheapest thing on the page and the one that shows up in reviews.
If the restaurant is in your building
Then it goes on the page properly — the real menu with prices, photos, hours and the guest discount. A guest who can see tonight's menu from the couch upstairs eats downstairs.
Honest limit: I cannot promise which venues will agree before I have asked them. What I can promise is that I do the asking, in person, and that whatever I get is written into your page rather than left as a handshake nobody remembers.
See it
A real page for a made-up apartment.
Seabreeze on Marine does not exist, but everything on its page is the kind of detail that actually stops a message. Open it on your phone and go through it as a guest would.
Look at the front screen first — every section says what is behind it before you tap. Then check the time in the corner, and come back to it after dark.
Fourteen layouts of the same information. Take your time with them and tell me which one fits your properties.
Three more things
It carries your branding not mine, it changes with the time of day, and I do the setup myself. Open it if you want the detail.
Whose brand it is
Yours. Ours appears once, at eleven pixels.
Guests should think their host built this. Every page carries the property's name, logo, colours and tone of voice. The only Monarch mark is a line in the footer, and if you would rather it were not there on a paid plan, say so.
Your palette
Send a logo and we pull the colours from it. Nothing on the page is Monarch violet.
Your voice
Warm, brisk, or purely practical. We write it the way you already message guests.
Your domain
Hosted on yours if you have one, on ours if you do not care. Either is fine.
The part nobody else does
The page knows what time it is.
A guest opening it at seven in the morning needs something different from a guest opening it at midnight. So the top line changes, and after dark the whole page dims itself.
6 am
The coffee downstairs opens at six, and the flags go up on the beach at the same time.
11 am
The bakery genuinely sells out by eleven. Beach access is ninety seconds, left out of the lobby.
8 pm
Quiet hours start at ten — balcony conversations carry straight up the building.
Midnight
If something is wrong, text us any time — we would rather know now than read it in a review.
That last line is worth the whole page. A guest who texts you at midnight is a guest who does not leave a four-star review about a dryer.
Getting you on
One form from you. Forty-eight hours from me.
You will not be configuring anything. Send me what you already know about each property and I will write the page, send it back for one round of changes, then post the plaques.
What I need from you, per property
Name and suburb. WiFi network and password. Checkout time and what you want done first. Parking and key access. The appliances guests get wrong. Bin night. Your after-hours number. Five places you would send a friend.
What I do with it
Write it properly. Not a copy-paste of your listing — the version that answers the question behind the question. The lint filter line came from a real manager who was getting that message weekly.
What lands at your door
A plaque per property plus a spare, already pointing at the right page. Peel, stick, done. If you would rather I install them on the Gold Coast, I will.
The pilot
$2,000
One payment. Up to five properties.
You are shaping it. You will get things nobody else asked for because you asked first, and the rate is locked for twelve months.
Ongoing hosting is settled after the pilot, once you can see what it saved you. I would rather price it on evidence than a guess.
Five guest pages, written not templated
Six plaques — one per property, one spare
Your branding on every page
Built and live inside forty-eight hours
Unlimited edits for the first ninety days
Hosting and plaque replacement for year one
Your message volume down, or your money back
What it isn't
The four things I would ask if I were you.
It does not join the WiFi for them
A tap cannot make an iPhone join a network — Apple does not allow it, and anyone who tells you otherwise is selling you something. The page shows the password and copies it in one tap, which is two steps instead of six.
It does not talk to your PMS
No channel manager integration, no live booking data, no guest names. The page is the same for every guest in that apartment. If that becomes the thing you need, tell me during the pilot and it goes on the list.
It collects nothing at all
No analytics, no cookies, no email capture, no tracking pixel. Nothing to breach and nothing to disclose. You will not get a dashboard of taps, because building one would mean watching your guests.
It needs a connection, so the plaque carries the WiFi too
An overseas guest landing with no roaming cannot load a web page. That is why the network and password are printed on the plaque itself — they get online first, then the page does the rest.
Talk to me
Malachi Cheyne. Gold Coast.
I build these myself, so you are speaking to the person who writes your pages. Call or text — Gold Coast, Brisbane and northern Tweed.
Tap cards · Tap pages · Gold Coast
Five properties, one payment, live in two days.
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